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Field Service Engineer – USA

Full-time Position

Field Service Engineer – USA

Introduction

Job Description

As Field Service Engineer you are responsible for the installation and service of complex LUMICKS equipment at customer sites. In this role, you communicate directly with the customer and act as the company representative to the customer. LUMICKS is a dynamic and fast-learning organization. We continuously incorporate the learnings and experience from the field installations and service actions into our product design. You contribute to the development process by giving input to improve ease of installation and product robustness for the next generation of products. The role will involve travel to customer sites around the world.

 

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What about my skills & competencies?

  • This is a customer-facing role and therefore strong interpersonal skills and an ability to communicate effectively are required to be successful;
  • Ability to understand and troubleshoot problems with optics, electronics, and software;
  • Excellent time management skills are a must in order to be a successful Field Service Engineer;
  • Sound knowledge and understanding of Laboratory Safety requirements;
  • Good communication skills, able to converse readily in English, both verbally and in writing;
  • Ability to travel both internationally and domestically within the USA.

What are the requirements and skills needed?

  • Conduct on-site installation of complex equipment and perform on-site system performance tests;
  • Cultivate and develop positive working relationships with customers, system users and colleagues;
  • Troubleshoot, diagnose, and repair systems at customer sites;
  • Travel (scheduled for installation and on short notice for service calls) to resolve problems at customer sites, 70%. Primarily in the USA region and occasionally global;
  • Provide feedback to product quality teams.

About LUMICKS

LUMICKS has come to market as the supplier of instruments for dynamic single-molecule and cell avidity research – a rapidly evolving field in fundamental biology research. Our high-performance instruments allow for the probing and mechanical manipulation of individual biomolecules with sub-nanometer precision. With our tools researchers can visualize and quantify the interactions between proteins and DNA in real-time.

We offer the chance to be part of an important mission: To improve human health by unlocking dynamic single-molecule and cell avidity analysis. With an ever-increasing adoption of our technologies by leading institutes and biotech’s from all over the world, including Stanford, UC Berkeley, Harvard, Columbia, MIT, Max-Planck, and Rockefeller University, LUMICKS is now expanding its team.

Why Join?

Autonomy, ownership & responsibility

Be the leader of your own projects, and own them like no other. Whether you’re developing software or business, you are responsible for your work and the direction it goes.

Growth opportunities

With new positions opening up weekly and the company still growing exponentially, there are lots of opportunities to broaden your skill set.

Flat organization & open culture

At LUMICKS engagement is key. We try to align everyone on our dreams and strategies to unlock single-molecule and single-cell research.

Apply now
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